Privacy Policy

Last updated: 12 August 2026

BenchBod Electronics (“BenchBod”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect and use personal information when you visit benchbod.com, purchase a product, book a repair assessment, contact us or otherwise interact with BenchBod.

1. Who We Are

BenchBod Electronics operates the website benchbod.com and provides electronics-related products, content, assessments and repair services.

For the personal information described in this Policy, BenchBod will generally act as the data controller.

2. Information We May Collect

Depending on how you interact with us, we may collect:

  • your name;

  • email address;

  • telephone number;

  • billing and delivery address;

  • repair collection or return address;

  • order and transaction information;

  • details of equipment submitted for assessment or repair;

  • descriptions and photographs of faults;

  • communications between you and BenchBod;

  • repair histories and quotations;

  • technical information relating to use of the Website;

  • cookie and analytics information; and

  • other information you voluntarily provide.

Payment-card information is processed directly by our payment providers rather than being stored by BenchBod.

3. Information on Devices Submitted for Repair

Equipment submitted for assessment or repair may contain personal information, including photographs, documents, messages, account information, application data and other stored files.

We do not access personal information unnecessarily. Access to information stored on a device will only take place where it is reasonably necessary to diagnose, repair, test or verify the correct operation of the equipment.

In some circumstances, it may be necessary to create a temporary backup or copy of data before carrying out a repair, for example where there is a risk that the repair process could result in data loss. Where BenchBod creates such a backup, it will be stored using appropriate encryption and security measures in accordance with recognised industry practices and will only be accessible for purposes connected with the repair.

Temporary backups created by BenchBod will not be used for any unrelated purpose or disclosed to third parties except where necessary to provide the agreed service or where required by law. They will be securely deleted when they are no longer reasonably required for the repair, testing, return of the equipment or resolution of any immediate issue arising from the repair.

Where access credentials, passwords or PINs are provided to us for diagnostic or testing purposes, they will only be used where reasonably necessary to carry out the requested work and should not be retained longer than necessary. We recommend changing passwords and/or pins on return.

Customers should still make their own backup before submitting equipment for repair wherever reasonably possible. BenchBod-created backups are a precaution used as part of certain repairs and should not be regarded as a general backup or data-storage service.

4. Why We Use Personal Information

We may process personal information to:

  • process and fulfil orders;

  • manage repair bookings;

  • arrange postage, collection and returns;

  • diagnose and repair equipment;

  • prepare and send quotations;

  • take and record payments;

  • communicate with customers;

  • provide customer support;

  • maintain business and accounting records;

  • prevent fraud and misuse;

  • operate, secure and improve the Website;

  • comply with legal obligations; and

  • establish, exercise or defend legal claims where necessary.

5. Our Lawful Bases

Depending upon the circumstances, we may process information because:

Contract — processing is necessary to enter into or perform a contract with you, such as processing an order, providing a quotation or performing a repair.

Legal obligation — processing is necessary to comply with obligations such as accounting, taxation or consumer law.

Legitimate interests — processing is reasonably necessary for legitimate business purposes such as maintaining records, preventing fraud, protecting our Website and managing customer relationships, where those interests are not overridden by your rights.

Consent — where the law requires consent, for example for certain types of marketing or non-essential cookies.

6. Payments

Payments may be processed by third-party payment providers.

Those providers may process your information under their own privacy policies and legal obligations.

BenchBod does not normally need to receive or store your complete payment-card details.

7. Squarespace

Our Website is hosted using Squarespace.

Squarespace may process technical, transactional and other information in connection with hosting the Website, operating forms, commerce functionality, security, analytics and related services.

8. Delivery and Repair Logistics

Where necessary to deliver products or transport equipment for repair, we may provide relevant information such as your name, address and contact information to postal operators, couriers or collection services.

Only information reasonably necessary to provide the service will be shared.

9. Other Sharing of Information

We do not sell your personal information.

We may share information with service providers where reasonably necessary to operate BenchBod, including:

  • website and hosting providers;

  • payment processors;

  • postal and courier services;

  • IT and cloud-service providers;

  • professional advisers; and

  • government, regulatory or law-enforcement bodies where legally required.

Service providers are expected to handle personal information appropriately and in accordance with applicable data-protection requirements.

10. International Transfers

Some technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on an appropriate lawful transfer mechanism where required by UK data-protection law.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, tax, warranty and dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

12. Cookies

The Website may use cookies and similar technologies.

Some cookies are necessary for the Website to operate.

Where required by law, non-essential cookies such as certain analytics or advertising cookies will only be used with appropriate consent.

You can manage available cookie choices through the Website's cookie controls where provided.

13. Marketing

We will only send electronic direct marketing where we have an appropriate lawful basis to do so.

You can unsubscribe from marketing communications at any time using an unsubscribe facility provided in the communication or by contacting us.

Service communications concerning an order, booking, quotation or repair are not marketing communications.

14. Security

We use reasonable technical and organisational measures intended to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

No internet or electronic-storage system can be guaranteed to be completely secure.

15. Your Data-Protection Rights

Depending upon the circumstances, UK data-protection law may give you rights including:

  • access to your personal information;

  • correction of inaccurate information;

  • deletion of information;

  • restriction of processing;

  • objection to certain processing;

  • data portability; and

  • withdrawal of consent where processing is based upon consent.

These rights are subject to legal conditions and exemptions.

16. Data-Protection Complaints

If you have a concern about how BenchBod has collected or used your personal information, please contact us first using the contact facilities on benchbod.com and clearly state that your enquiry is a data-protection complaint.

We will acknowledge and handle data-protection complaints in accordance with applicable UK data-protection law.

You also have the right to raise concerns with the UK Information Commissioner's Office (ICO).

17. Children's Information

BenchBod's commercial services are not specifically directed at children.

If we become aware that personal information has been supplied in circumstances requiring parental or guardian involvement, we will take appropriate steps.

18. Changes to This Privacy Policy

We may update this Policy when our business practices, Website or applicable law changes.

The latest version will be published on benchbod.com with its revision date.

19. Contact

For privacy questions, requests to exercise your data-protection rights or data-protection complaints, please contact BenchBod through the contact facilities provided on benchbod.com.